Help Centre - Frequently Asked Questions
This section covers the follow topics:
1. Price Qualifiers for vehicles (I.G.C, E.G.C)
2. "My Garage" members area
3. Placing an ad to sell your vehicle
4. Navigating the website
5. Dealers & commercial advertisers
6. How to avoid being scammed
Scroll down the list to find the answer to your query.
1. Price Qualifiers
Including Govt Charges (I.G.C)
The term “Including Govt Charges” means that the price as stated includes all government imposed duties, charges, taxes (including GST), transfer fees and stamp duty. The term “Including Govt Charges” can be used interchangeably with “Drive Away” as it signifies the total costs associated with acquiring the vehicle (but not including costs such as comprehensive car insurance). Please note that Dealers may not be able to provide the determinative cost of Government Charges unless and until your specific circumstances (e.g. driver history, geographical location, intended use of vehicle) are taken into account.
Excluding Govt Charges (E.G.C)
When the term “Excluding Govt Charges” appears next to a vehicle price in listings, this means that the stated price excludes government-imposed duties, charges, taxes (excluding GST), transfer fees and stamp duty. The price will include the vehicle purchase price, GST and the cost of fitted vehicle options and accessories.
No Price qualifier
Where Dealers have not qualified the listed price as “Including Govt Charges” or “Excluding Govt Charges” we recommend that you clarify the price with the dealer.
Both by law and by the JUST AUTO Network Terms & Conditions, dealer advertisements should include the vehicle purchase price as well as any tax, duty, fee, levy or charge payable by the Buyer to the Seller for the supply of the vehicle. Please be aware that Dealers are not required to include in the listed price an amount representing any tax, duty, fee, levy or charge that is, by law, payable directly by a Buyer to the Government. We recommend you to contact your local State or Territory tax office to determine precisely what financial liabilities you may incur as a result of purchasing a vehicle from a Dealer. Please also be aware that the extent of such liability (including costs such as stamp duty) may be dependent on circumstances of which the Dealer is unaware, such as your driving history and the intended use of the vehicle.
2. My Garage
Q. How do I register for the site?
To register for an account with JUST you simply need to click on the “Join Now” link in the top right corner of the page. Then follow the prompts to create a username and password. You’ll then be able to starting using the site’s member features and even start selling a vehicle if you wish!
Q. How do I sign into my account?
To sign into the site, enter your username and password then click the “Sign In” link in the top right corner of any page.
Q. I have forgotten my username/password what should I do?
To retrieve a lost password, click on the “Forgotten Password?” link that appears under the Sign In box and follow the prompts. An email will be sent to you with a new password and instructins on what to do next.
Q. What does it mean to “Follow” someone or be “Followed” by other members?
Once you have created an account you will be able to click on the “Follow” button that appears on any posting made on the site. This means that any new content posted to the site in the future by that particular member will automatically appear in your “News Feed”. This is a great way to make sure you don’t miss anything from the other site members that interest you the most. Likewise, if people are following you, it means they are making sure they don’t miss anything new that you post!
Q. What does it mean to “Like” something?
Anytime you see an ad, article, blog post or anything else you wish to save somewhere for later, you can press the “Like” button that appears on it. If you then make your way over to the “About Me” page you will find it in the “Likes” section.
Q. What is the “My Garage” area of the site for?
Once you have created an account and have signed into the site, you will have access to the personalised features of the site available in the “My Garage” section. You will be able to publish to your own blog page that we have created for you, create a project page to show us what you are working on, track your favourite members with the “News Feed” and keep an eye on your favourite vehicles for sale with the “Watch List”.
Q. What are “Ad Alerts” used for and how do I create one?
“Ad Alerts” are the best way to find out whenever a specific type of vehicle you are interested in appears for sale on the site. Start by clicking the “Create Alert” link on the right hand side of the page in ”My Garage”. Then fill out the criteria for the type of vehicle you are looking for. Whenever an ad matching that criteria appears on the site we will email you letting you know!
Q. How do I delete an “Ad Alert”?
To delete an Ad Alert, look for in the “Ad Alerts” box on the right hand side of the page within the “My Garage” section of the site when signed into the site. Any ad alerts you have created will appear in this list along with a delete link.
My Ads – My Garage
Q. How do I create an advertisement to sell my vehicle on the website and in the magazine?
To start selling a vehicle with JUST, please click the “Sell Your Vehicle Now” link in the top right corner of the home page. You can then select from a number of our advertising packages that cover the purchase of both website and magazine ads.
Q. How do I find my ad and change it?
Once you have created an ad with JUST, it will be placed in your “My Ads” list within the “My Garage” section of the site. To access this area you will need to be signed into the site using your account details. At anytime you can click the “Edit” button on any of your ads in this list to make any changes such as editing the text, uploading more photos or changing the asking price.
Q. What should I do to my ad when I sell my vehicle or decide to not sell?
If you wish to remove an ad from the site or mark it as sold, you can do so at anytime by finding the ad listed on your “My Ads” page within the “My Garage” section of the site. You will need to be signed into the site to access this area. By clicking the “Delete” button that appears on the ad you can remove it permanently from the site, you will then be asked your reason for deleting the ad.
Q. Do I get to keep my “Notes” when I delete my ad?
No, deleting an ad will result in losing any “Notes” you had made against that ad.
Q. What things can I change/edit on an ad after creating it?
Once created, your online ad can be edited at anytime to change the vehicle details, description, and asking price as well as uploading more pictures.
Q. Can I change the asking price of my vehicle after creating the ad?
Yes, you can change the asking price for the vehicle that appears on your online ad at anytime by clicking on the “Edit” button that appears on the ad within “My Garage”.
Q. How do I correspond with potential buyers?
Your name and phone number will appear in your ad for buyers to be able to contact you. Also, if you chose to allow email enquiries when creating the ad, people will be able to contact you by clicking on the “Ask a Question” button on your ad. We will email you any such queries you receive, along with instructions on how to reply.
Q. Will everyone be able to see my contact details when I create an ad?
Your first name and phone number will appear in the ad. It is then up to whether you wish to add any more details by entering them into the description of the ad. Your email address will not be visible to other users if you choose to allow email enquiries. All email interaction with potential buyers occurs through the website.
Q. Can I edit my print ad once it’s been created?
Once you have submitted your print version of the ad it will be reviewed for approval to appear in the magazine. Unlike your online ad, you cannot edit it whenever you like prior to it being published. If you have made a mistake and have changes that must be made in your print ad, please contact JUST directly on 03 5225 1333.
Watch List – My Garage
Q. What do I use my “Watch List” for and how does it work?
Whenever you see and ad for a vehicle that interests you, click the “Watch” button that appears on that ad. It will then be added into your “Watch List.” This way you can build a list of all the vehicles you like in one convenient place to help you figure out which one you want the most! You can also see if any of the ads get changed in any way as well as write notes against each one as you conduct your research.
Q. How will I know if an advertisement I am interested in has changed or the vehicle has been sold?
The best way to track an advertisement is to add it to your “Watch List.” This can be accessed within the “My Garage” section of the site once you have created an account with us. Clicking the “Watch” button that appears on any ad will add it to your “Watch List”. Once added, the ad will see show that is has been updated if any changes are made to it by the seller.
Q. How do I add and remove vehicles from my “Watch List”?
You can add vehicles to your “Watch List” simply by being signed into the site and then clicking the “Watch” button that appears on any ad. The vehicle can then be removed by clicking the “Delete” button on it from within your “Watch List.”
Q. How do I contact a seller to ask a question about a vehicle?
You can either contact the seller via the contact details listed in the ad or, if the seller has allowed email enquiries, you can click the “Ask a Question” button at the bottom of the ad itself and send the seller a message.
Q. Who can see the “Notes” I’ve made on a vehicle ad?
Only you can see the notes you write on a vehicle ad.
News Feed – My Garage
Q. What do I use my “News Feed” page for and how does it work?
The “News Feed” is the most convenient way to receive the latest content from the other site members and JUST authors that you like the most. You may like to make it you starting point whenever you visit our website. All new updates from any users or projects you choose to follow will appear in your “News Feed”. To follow another member or project, look for the “Follow” button appearing on any of their posts. By doing so, you can ensure you never miss anything important!
Q. What types of things can I add to my “News Feed”?
You can follow any other site member, which includes the writers at JUST as well as fellow site users, dealers and clubs. Projects can also be followed to ensure you don’t miss any progress.
Q. How do I start generating my own “News Feed” so other people can follow me?
People are able to follow you at any time and they will then automatically receive any new items that you post to the site.
Q. How do I filter my “News Feed” to show just certain things?
At the top of your “News Feed” page there is a drop down list that can be used to select a particular member or project you are following. This will then temporarily filter your “News Feed” to just show the posts from that member or project.
Q. How do I remove things from my “News Feed”?
To remove items from your “News Feed” you can stop following any of the members or projects that you have previously followed. This means you will no longer receive any new updates from that member of project. To stop following something first click on the “I’m Following” link in your profile in the top right corner of the page. This will show you a list of the people and projects you are following. Click the “Delete” link on any of them to stop receiving their updates.
Q. How often is my “News Feed” updated?
Whenever a member or project you are following makes an update to the site, that post will appear immediately in your “News Feed”.
Blog – My Garage
Q. How do I find my public blog page?
When signed into the site and in the “My Garage” section, you can find a link called “My Blog” in the top right corner of the page. This will take you through to your public facing blog page where your posts will appear. Alternatively, from your “Blog” admin page within “My Garage”, you can click on the “Public View” button that appears on any blog posts you have created. This will take you to your public blog page where that post has been created.
Q. What type of content should I put on my blog?
Anything you like! We’d love to hear your thoughts about the world of all things engine powered or simply what you and your ride have been up to.
Q. How do I delete my blog?
As long as you have an account with JUST you will have a blog page that you can post to at anytime. You can however delete any blog posts that you wish to have removed. To delete a blog post, go to the “Blog” admin page within “My Garage”. You can then click the “Delete” button that appears on any blog posts listed.
Q. What is the maximum photo file size and formats allowed?
The maximum allowed file size for a photo is 6MB and most standard image formats are accepted.
Q. How will I know if someone has commented on one of my blog posts and how do I reply?
Every blog post you make will have a comments section that other members can use to leave some remarks if they wish. To find this, navigate to your public blog page by clicking the “My Blog” link that can found in the top right corner of the page when you are signed into “My Garage”. At the bottom of each blog post you have made you will see a “Comments” link that will also indicate how many comments you have received. Click this link to view any comments and leave a reply as well if you wish.
Q. How can I change the appearance of my blog?
Your public blog page can be customised to display a banner of your choosing at the top of the page. To upload your own banner, sign into the site and go to the “About Me” page within “My Garage” then look under the “Blog Settings” tab. Here you can upload a picture to be used as your blog’s banner or select from a number of banners already available. If uploading a custom banner please ensure that you follow the instructions on the page as to what size and resolution your banner needs to be to display correctly.
Q. Where do my blog posts appear once I’ve created them in “My Garage”?
The “My Garage” area of the site is your personal admin area and is only visible to you. This is where you create blog and project posts. These posts will then get displayed on your public facing project and blog pages that everyone can see. To get to these public pages yourself, look for the “Public View” button that appears on any post you make within “My Garage”.
Q. Who can see my blog posts?
Your blog page is public and can be viewed by anyone.
Q. What are tags and what should I use them for?
Tags are simply a set of keywords that describe what a post that has been made to the site is about. This makes it easier for people to search for things on the site that relate to something particular like a particular make of vehicle or event for example. Whenever you create some content on the site, please remember to add some keywords into the “Tags” section that describes what the content is about. This will greatly increase the chance that other people, with similar interests to you, will find it.
Projects – My Garage
Q. What are Project pages for and how do I create one?
Project pages are there for you to show off any vehicle projects you are working on and share your progress with us, other site members and your mates. You can create as many Project pages as you like and upload details of your vehicle, what work you have done so far, what you plan to do as well as photos and video. You can update your project pages at anytime with the latest news of how you are going with it. To get started, create an account on the site if you haven’t already, sign in and go to the “Project” page within the “My Garage” section of the site. Here you can choose to create a new Project and begin posting updates.
Q. How do I find my public Project page(s)?
From the “Project” page within the “My Garage” section of the site you can see a list of the Projects you currently have under way. Click on the “Public View” button that appears on each one to get to the project’s public page that anyone can see.
Q. How do I delete a Project page?
From the “Project” page within the “My Garage” section of the site you can see a list of the Projects you currently have under way. Click on the “Delete” button that appears on each one if you wish to completely delete that Project. Beware that all posts, photos and video you have added to this Project will be lost.
Q. How can I update my Project page?
You can make a post to any of your “Project” pages at anytime by going to the “Project” page within the “My Garage” section of the site. Here you will be prompted as to what type of post you would like to make. After making your selection you can choose which project you wish to update from the drop down list at the top of the post creation form.
Q. How many Project pages am I able to create?
As many as you like!
Q. How do I find other people’s project pages?
Other member’s project pages can be found within the “Know & Share” section of the site. Check it out! You may find someone working on a vehicle similar to your own.
About Me – My Garage
Q. How do I change my avatar photo?
You can change your avatar photo that is shown on your profile from the “About Me” page within the “My Garage” section of the site. Here you can upload a photo to be used as your avatar.
Q. How do I find out which other members are following me?
In the “About Me” page within the “My Garage” section of the site, you can find a list the other members who are following your updates.
Q. Where can I find the things that I have “Liked”?
Whenever you click on a “Like” button that appears on posts made to the site, it will save into the “Likes” area in the “About Me” page within the “My Garage” section of the site.
Q. How do I change my password?
You can change your password from the “About Me” page within the “My Garage” section of the site. Look under the ”Account Settings” tab for the option to create a new password.
Q. How do I change my email address so that buyers can contact me?
You can change your email address from the “About Me” page within the “My Garage” section of the site. Look under the ”Account Settings” tab for the option to enter a new email address.
Q. I’m having trouble uploading a custom banner for my blog, what should I do?
The recommended banner dimensions are 974 x 100 pixels at 72 dpi or else the banner may appear distorted. Most standard image formats are accepted.
3. Placing an Ad to sell your vehicle.
Select Package- Step 1
Q. Do I have to be registered on the site to create an ad?
Yes, as part of the ad creation process, you will be asked to sign up to the website so that you will be able to log in and manage your online ad any time in the future.
Q. Do I have to complete the whole ad creation process at once?
No, if you don’t have all the details at hand don’t worry, you can begin the process and press the ”Save & Finish Later” button. To come back to the ad later, simply sign into the site and go to the “My Ads” page within the “My Garage” section of the site and continue editing the ad.
Q. When is the deadline if I want my ad to appear in the next magazine issue?
The deadline and on sale date for the next magazine issue will be displayed on the right hand side of the page when creating your ad. You will need to complete the process of submitting your ad prior to the deadline if you wish for you print ad to appear in the next issue.
Q. What is included in an ad package with JUST?
Please refer to the specific details of each ad package on the “Select Package” page of the ad creation process. All JUST ad packages include both online advertising on the website and print advertising in one of our magazines.
Create Ad - Step 2
Q. What is an ad’s “Feature Photo” used for and how do I select which photo I want to use?
The feature photo is the photo that will be used in the print version of the ad and as the main photo for the online ad. The online ad can have up to 9 photos in total but the feature photo will appear most prominently.
Q. Will my personal details appear in the ad?
The primary phone number you provide will be displayed in your ad. You can then specify whether you would also like to display your first name and mobile number or add any further contact details into the ad’s description if you wish.
Q. Can I preview how my ad will look when online and in the magazine before submitting it?
Yes, when completing “Print Ad” step of the process you will be shown a live preview of how your ad will look in the magazine. Also, when filling out the details of your vehicle for the online ad, you can press the ”Preview My Ad” button to see how the public will see your ad on the site.
Q. Where do I find my VIN?
On car the VIN is typically found on the compliance plate which is located on the bulkhead between the engine bay and the passenger compartment. On a bike the VIN is usually stamped on the bike’s frame or engine block.
Q. Where can I find my engine number?
The engine number should be found on the engine block. It may be difficult to see due to being covered in built up oil and dirt however.
Q. How many photos can accompany my ad?
Up to 9 photos can be uploaded to an online ad. Only the single photo selected as the “Feature Photo” will appear in the print version of the ad however.
Q. What if my vehicle doesn’t appear in the available lists?
If your vehicle is not listed when creating your ad, you can click on the “Not on the list? Click Here” link that appears next to the field. This will then allow you to type the details of your vehicle in your self.
Q. How do I download the latest version of Flash?
Flash is required to be installed in your web browser to make use of some of the site’s features such as video and photo galleries. Please visit http://get.adobe.com/flashplayer/ to download and install the latest version.
Print Ad Creation - Step 3
Q. How many words can I include in a print advertisement?
You can add up to 30 words to your print ad at no additional cost above that of the ad package itself. Any words above this will incur an additional cost which can be found by pressing the “Calculate” button when you are creating your print ad.
Q. What will appear in my print advertisement?
When creating your print ad you will be shown a live preview of how the ad will look in the magazine. This will show what details are included in the ad automatically in addition to the photo you have selected and any other words you have added.
Q. Which photo will get used in my print advertisement?
The photo used will be which ever photo you have selected as the “Feature Photo” for you add. To change your selection simply go to the photo upload page and click on any of the photos you have uploaded and you will see it switch to become the feature photo.
Q. When will my print ad appear in the magazine?
Your print ad will appear in the next available magazine issue.
Q. I missed the deadline for the next magazine issue, what will happen?
Upon completing your ad it will be submitted for the magazine issue following the next.
Q. How many issues of the magazine will my ad appear in?
Please refer to the details of your chosen ad package on the “Select Package” page of the ad creation process.
Your Details - Step 4
Q. My contact details have changed since creating an ad, how do I update my details?
If your phone number has changed since submitting your ad and it has yet to go print please contact JUST directly to get your print ad changed. The contact details displayed on your online ad can be changed at any time by going to the “About Me” page within the “My Garage” section of the site. Here you can update any personal details.
Q. Will people be able to see my email address in the ad?
Your email address will not be displayed. If you have allowed email enquiries on your ad then people may contact you via the website but they will not see your email address in the process.
Q. What will happen if I choose to allow email enquiries?
Allowing email enquiries when creating an ad on the site will mean that potential buyers will be able to ask you questions electronically. You will be sent an email whenever your ad receives a question and will be able to reply. No one will be able to see your email address during this process.
4. Navigating the website
Buy & Sell
Q. How do I ask the seller a question about a vehicle?
The seller’s phone number should be displayed on the advertisement if you would like to make direct contact with the seller. Alternatively, each ad has a “Ask a Question” button. This can be used to ask the seller a question which they will receive via email.
Q. If I see an ad I like, how can I save it for later?
The best way to manage vehicles that you are interest in is to add them to your “Watch List”. Any vehicle advertisement can be added to your “Watch List” by clicking on the “Watch” button that appears on the ad. To access your “Watch List” you will need to create your free account by registering on the website and then signing into your account. It can then be found within the “My Garage” section of the site.
Q. How do I find a dealer’s page?
To browse the list of dealers or search for a dealer within your area click on the “Buy & Sell” menu and then “Find a Dealer.”
Q. How do I get started selling my vehicle?
In the top right corner of the page there is the handy link “Sell Your Vehicle Now“ which will begin to walk you through the process of creating your first ad with JUST.
Know & Share
Q. How can I ensure I don’t miss any new updates from my favourite members?
Whenever you find another members blog or project that you would like to keep track of, the best way to ensure you won’t miss any future updates is to add them to your “News Feed”. To do so, click the “Follow” button that appears on any of the posts on that blog or project. You can then head to your “News Feed” within the “My Garage” section of the site at anytime to find any new updates from those members are following.
Q. How can I get my car club listed on the site?
We’d love to hear from you and get your club listed on the JUST site as soon as possible. Please contact us directly on 03 5225 1333.
Q. How can I advertise an event on the site?
If you have an event you’d like to spread the word about, we’d love to hear from you. Please contact us directly on 03 5225 1333.
Q. The details of our event have changed what should I do to update the entry on the site?
Please contact JUST directly if you need to change any event details on 03 5225 1333.
Q. How can I upload a video to the site?
To add video to the site you can upload it to your own blog page or any of your project pages. Simply register for the site if you haven’t already and head to “My Garage”. From here you can go to the “Blog” page and choose to add a video post to your blog. Alternatively, if you wish to add some video of a project vehicle you are working on then go to the “Project” page, create a new project and then add a video post to that project.
Q. The video file I uploaded won’t play; what should I do?
First, please ensure that your web browser has the latest version of Adobe Flash Player installed. The latest version can be downloaded from here http://get.adobe.com/flashplayer/.
5. Dealers & Commercial Advertisers
Dealer News Feed
Q. What should we use the dealer News Feed for and how do we use it?
It is a way for you as a dealer to highlight those members and projects that you feel are important or perhaps related to your dealership so that visitors to your dealer site will notice them. A dealer’s News Feed works the same as any site member’s personal News Feed with the only difference being that it is public and viewable by anyone who visits your dealer site. Please refer to the News Feed section of the Help Centre for more information on how it works.
Q. How do I correspond with potential buyers through my Dealer section of the site?
Each vehicle in your dealer inventory has a “Q/A” button on it, which can be used to read and reply to any questions received. You will be notified whenever such as question is asked.
Q. How do I upgrade our package to allow more vehicles to be added?
To upgrade your dealer ad package please contact JUST directly on 03 5225 1333.
Q. Why can’t I add some of my vehicles to the dealer website or JUST online?
If the tick box to add a vehicle from your inventory to your deal website or JUST online is not clickable, check the status of the vehicle ad. It may awaiting approval in which case you will need to wait until the ad has been approved or it may still be in draft in which case you need the “Edit” button and finish creating the ad.
Q. How do I remove an ad from my inventory list?
To delete an ad from your dealer inventory, click on the “Delete” button that appears on each ad. You will then be asked your reason for removing the ad from the site.
Manage Magazine Advertising
Q. Why is there nothing listed on my “Manage Magazine Advertising” page?
To purchase a dealer magazine ad package you will need to contact JUST directly. Once the package is purchased it should appear on your “Manage Magazine Advertising” page within the “Inventory” section of your dealer site. If the package has not appeared please contact JUST and let us know.
Q. How do I place an order for a dealer magazine ad with JUST?
You will need to contact JUST directly to arrange this type of advertising. Once purchased you will be able to set up the ad however you like using the website.
Q. What happens if I add more vehicles than recommended for the ad package?
You are able to ad more vehicles than recommended for a particular dealer ad package. We will endeavour to fit the number of vehicles you select within the space provided for your advertisement. However, the consequence of going over the recommended limit is that the photo size for each vehicle may have to be reduced, harming the quality of your advertisement.
Q. Which photo will get used in the magazine advertisement for the vehicle?
The feature photo that has been selected for each vehicle will be the photo that gets used in the magazine advertisement. To change the feature photo for an ad, click the “Edit Photos” button on the ad from within your dealer inventory. Here you can change which photos have been uploaded to the ad and click the photo you wish to be the feature photo.
Q. When is the deadline for submitting my ad for the next magazine issue?
The deadline for the next magazine issue is displayed at the top of the “Inventory” page within the “Administrator” section of your dealer site. You must have you magazine advertisements submitted before this deadline if you wish for it to appear in the next issue.
Q. In what order will my vehicles appear in the magazine advertisement?
The order in which your vehicles will be sorted when appearing in the magazine advertisement can be changed from within the “Manage Magazine Advertising” area of your dealer admin pages. Once you have selected which ad package you wish to “Manage” and selected which vehicles you wish to appear in the ad you can change the sort order to display the ads sorted by either price, year or custom.
Q. How do I change our dealer “About Us“ page?
To edit your dealership’s “About Us” page, go to “About Us” within the “Administrator” section of your dealer site. Here you can change the text and photo that is used on the public “About Us” page. You will need to be signed into the website with your dealer account to access this area of the site.
Q. How do I post to our dealer blog?
When logged into the site with your dealer account, go to the “Blog” page within the “Administrator” section of your dealer site. From here you will be asked which type of blog post you would like to make. After making your selection and creating the post, the “Save” button will update your public blog page with this newly created post.
Q. What should we use our dealer blog for and how do we use it?
Your dealer blog is a great way to build an audience for any news, events, opinion or anything else from your staff and friends. It gives people a way to learn new things about your dealership and, if interesting, keeps them coming back to your site!
Rides & Projects
Q. What should we use the dealer Projects page for and how do we use it?
JUST online is all about people sharing their love of all things engine powered. If your dealership has any special vehicles you’d like to showcase the dealer “Projects” page is the best way to do that.
Q. Who can see the things that we add to our dealer “Projects” page?
This page is public and can be viewed by anyone.
Q. What should we add to our dealer “Services” section and how do we change it?
If your dealership offers any additional services beyond the sale of vehicles, the “Services” page is the way to describe and highlight them. To edit this page go to “Services” within the “Administrator” section of your dealer site. You will need to be signed into the site with your dealer account to access this area of the site.
Q. How do I change the appearance of our dealer site?
Your dealer site can have a custom banner of your choice displayed across the top of the page. To upload a picture file to be used as your banner, go to the “Settings” page within the “Administrator” section of your dealer site. Look under the “Website Settings” tab and follow the prompts to ensure your picture file meets the requirements to properly display on the page as your banner.
Q. How can I manage which staff can edit our dealer website?
The user accounts that can edit your dealer site can be controlled from within the “Settings” page under the “Administrator” area of your dealer site. Look under the “Users” tab to add a new user account to your dealer sire, delete existing accounts or change the level of privileges each user has.
Q. How do I change which page users will first see when visiting our dealer site?
From the “Settings” page within the “Dealer Admin” section of your dealer site, there is an option to change which page visitors to your site will first see. You could choose to make your blog or News Feed your main page or your advertisements for example.
6. How to avoid being scammed
Automotive websites in Australia have recently been targeted by overseas scammers.
The JUST websites have not escaped their attention.
Q. What if I receive a question from someone claiming to be ‘overseas’?
Ignore the question and report it to JUST Customer Service on (03) 5225 1333.
Q. What payment methods are safe for buying & selling vehicles?
Cash in person, or a direct bank transfer, are much safer than making a payment via Western Union or PayPal. You should NEVER transfer money for a vehicle you haven’t seen, especially if the deal seems too good to be true, no matter how convincing and legitimate the seller seems. Only use the Western Union money transfer service for people you know and trust.